Refund policy

Thank you for shopping at TA MART. We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Returns

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is significantly different from what was described or shown on our store.

Return requests must be made within 7 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, and tags where applicable.

  • You must provide proof of purchase or your order details.

  • You may be required to provide clear photos or videos showing the issue with the product.

Products that have been used, damaged by the customer, or altered after delivery may not be eligible for a return.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

If a product is specifically marked as non-returnable on its product page, it cannot be returned unless it arrives damaged, defective, or incorrect.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed according to the applicable payment method.

For Cash on Delivery (COD) orders, we may contact you to arrange the appropriate refund method.

5. Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we may offer another suitable solution, including a refund where applicable.

6. Return Shipping

If the return is due to a mistake on our part, such as receiving a damaged, defective, or incorrect product, TA MART may cover the applicable return shipping cost.

If the return is requested for another reason, the customer may be responsible for the return shipping cost.

7. How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

Please provide:

  • Your name

  • Order number

  • Phone number

  • Reason for the return

  • Photos or videos of the product, if applicable

Contact us at:

TA MART

📧 Email: ahmadtimoor422@gmail.com
📞 Phone: +92 3408867533

Please do not send a product back before contacting us and receiving return instructions.

8. Refund Processing Time

Once your returned product has been received and approved, we will process your refund as soon as reasonably possible.

The time required for the refund to reach you may vary depending on the refund method and processing time of the relevant payment provider.

9. Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, please contact us as soon as possible and provide clear photos or videos.

We will review the issue and work with you to provide an appropriate solution.

10. Policy Changes

TA MART reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

TA MART

📧 Email: ahmadtimoor422@gmail.com
📞 Phone: +92 3408867533

Thank you for choosing TA MART.